Trade Membership Terms and Conditions.


Users must be registered trade user of Estimators Online Limited, either as a direct trade customer or a trade customer who accesses the service through a third party.


You must have insurance that covers the customer for all insurable risks. This cover must include, Employer's Liability, Public Liability and Contract Works Insurance.


If you provide any design work, you must also have Professional Indemnity Insurance.


You must be VAT registered


All jobs over £15,000 excluding VAT, must be completed under a JCT Building Contract. It safeguards trade members against non-payment and protects the customer against poor workmanship. More information is available at


You must comply with, and you must ensure all your sub-contractors comply with, The Construction (Design and Management) Regulations. CDM 2015.
Construction work even on domestic property is notifiable to the HSE if the work is expected to last more than 30 days and have more than 20 workers working at the same time at any point on the project, or the work exceeds 500 person days of construction work.


You must ensure you are competent to carry out the project professionally and with integrity.


Have access to adequate resources to complete works diligently within a specified program.


Provide home owners with a firm fixed price quotation for the works.


Provide the customer with a program of works that includes a start and practical completion date. Estimators Online Limited have a free interactive program of works.


Agree with the customer a suitable payment notice period, so the customer can arrange payments in a timely fashion.


Provide a schedule of excluded works and ensure the customer is fully aware of what is not included in the quotation.


If required ensure all planning permissions and any party wall consents have been received.


If you intend to start work before building regulation approval has been granted, you must submit a building notice to the local authority, minimum 48 hours before works commence on site.


All work must be carried out by suitably qualified operatives, either directly employed or by sub-contractors.


All sub-contractors must have insurance that covers the customer against all risks. You must provide sub-contractors proof of insurance, if requested by the customer.


You must at all times comply with Employer's Liability (Compulsory Insurance) Act 1969.


All gas installations must be carried out by a Gas-Safe registered engineer, in accordance with Gas Safety (Installation and Use) Regulations 1998 as amended. It is entirely the trade members responsibility to check the engineer is registered and insured to carry out gas works to service pipes, gas fires, gas boilers and gas appliances.


All variations to the work, either omissions or additions, must be confirmed in writing prior to any variations taking place.


You warrant that any work carried out under these terms complies with the standards laid out herein, and you will be liable to us and indemnify us for any breach of those standards. This means you will be responsible for any loss or damage we suffer as a result of your breach of these terms.


If no official form of building contract is used, the following will apply.


At practical completion, and in exchange for the customer making their practical completion payment, members must provide the customer with a completion pack. The pack must include all relevant test certificates, product warranties, guarantees and safety certificates, and if applicable, provide Local Authority Building Control Completion Notice/Certificate or Full Plans Approval Notice.


If the customer is holding retention, you must diligently service the customer during the defects liability period.


Shortly prior to the defects liability period ending, the trade member must write to the customer requesting a list of any defects they would like rectifying. The customer has 21 days to respond. If the customer provides a defects list, the trade member has a further 21 days to complete the defects to the customers satisfaction. Once complete, the trade member can issue an invoice for the final retention payment.

If the customer does not respond within 21 days, to a written request for the defects list. The trade member can issue an invoice for the final retention payment.


This process only applies if the project was not completed under a JCT Building Contract.


If a customer makes a complaint about a trade member, we ask the customer to submit their complaint in writing. This must include their allegations and the resolution they would like to satisfy their complaint. We also ask for any evidence they feel is relevant. If we feel the complaint is of a serious nature and the evidence to support it indicates the trade member could be found negligent in a Court of Law, the trade member will be suspended whilst we respond to the customers complaint. How we respond will depend on how the customer would like the complaint resolving.


Possible resolutions

  1. Trade member returns to rectify the customer complaint.
  2. Trade member pays someone else to rectify the customer complaint.
  3. The trade member provides a financial goodwill gesture.


If the customer refuses any of the above and still cannot find a satisfactory resolution. We advise the customer to consider mediation or seek legal advice.

There are other terms that may apply to you

Full terms and conditions

0161 660 7805
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